Poileasaidh prìobhaideachd
Last updated: April 2026
Van-X-Van Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website or purchase from us.
This policy is in accordance with the UK GDPR and the Data Protection Act 2018.
1. Who We Are
Van-X-Van Ltd
Van-X House
Dewsbury Road
Fenton Industrial Estate
Stoke-on-Trent
Staffordshire
ST4 2TE
Email: info@van-x.co.uk
Telephone: 01782 280888
We are the data controller responsible for your personal data.
2. What Data We Collect
We may collect and process a range of personal information to provide and improve our services. This includes information you provide directly, such as your name, billing and delivery address, email address, telephone number, and details of your orders or purchase history. We may also keep records of any correspondence when you contact us.
Payment information is handled securely by trusted third-party providers. We do not store full card details on our systems, ensuring your financial data remains protected.
In addition, we automatically collect certain technical data when you use our website. This may include your IP address, device type, browser information, and details about how you use our site, such as pages visited and time spent. We also use cookies, which are explained further below.
3. How We Use Your Data
We use your personal data to fulfil your orders efficiently, including processing payments, delivering goods and keeping you informed about your order status.
Your information also allows us to provide customer support, respond to enquiries, and manage returns, refunds and warranty claims where necessary.
To improve our services, we analyse how our website is used and make enhancements to performance and user experience. Where permitted, we may also use your data for marketing purposes, such as sending promotional emails about products or special offers. You can opt out of these communications at any time by using the unsubscribe link provided.
4. Legal Basis for Processing
We process your personal data in accordance with applicable data protection laws. This includes using your data to fulfil contractual obligations when processing and delivering your orders, as well as complying with legal requirements such as accounting and tax regulations.
We may also rely on legitimate interests to improve our services and prevent fraud, provided these interests do not override your rights. Where required, we will seek your consent, particularly for marketing communications.
5. Sharing Your Data
We only share your personal data when it is necessary to provide our services. This may include sharing information with delivery companies to fulfil your order, payment providers to process transactions, and finance providers where relevant.
We may also work with IT and website service providers, as well as professional advisers such as legal or accounting specialists. All third parties are required to handle your data securely and only use it for specified purposes.
We do not sell your personal data and only use it for specified purposes.
6. International Transfers
Some of our service providers may process data outside the UK. When this occurs, we ensure appropriate safeguards are in place to protect your information and maintain a high standard of data security.
7. Data Retention
We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected. Order and financial records are typically kept for up to six years to comply with legal requirements.
Customer service records are retained as needed to support enquiries and resolve disputes, while marketing data is kept until you choose to unsubscribe from communications.
8. Your Rights
You have several rights regarding your personal data. These include the right to access your data, request corrections to inaccurate information, and request the deletion of your data where applicable.
You may also request that we restrict or stop processing your data, object to certain types of processing, or request a copy of your data in a potable format. Where processing is based on consent, you have the right to withdraw that consent at any time, particularly for marketing communications.
To exercise any of these rights, please contact us at info@van-x.co.uk.
9. Cookies
We use cookies to enhance your experience on our website. These help us remember items in your basket, improve website performance, and analyse how visitors use our site.
You can manage or disable cookies through your browser settings.
10. Data Security
We take data security seriously and implement appropriate measures to protect your personal information. This includes using secure servers with SSL encryption, limiting access to personal data, and regularly monitoring our systems for potential vulnerabilities.
11. Third-Party Links
Our website may contain links to external websites. Please note that we are not responsible for the privacy practices of these third-party sites, and we encourage you to review their policies separately.
12. Complaints
If you have any concerns about how your data is handled, we encourage you to contact us in the first instance so we can address the issue promptly.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority, via their website.
13. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most recent version will always be available on our website.